Gaming should be fun — and at qpjl Casino, we're committed to keeping it that way. We believe every Filipino player deserves a safe, fair, and enjoyable experience. That's why responsible gaming isn't just a policy here — it's a promise we take seriously every single day.
Gambling is addictive. Know when to stop.
qpjl Casino supports responsible play. For players 21 years and older only. If gambling is affecting your life, please seek help immediately.
Responsible gaming means enjoying casino games — whether it's slots, bingo, or live dealer tables — as a form of entertainment, not as a way to earn money or escape problems. At qpjl Casino, we want every player from Manila to Cebu, from Davao to Quezon City, to have a positive experience that stays within their personal limits.
Problem gambling can affect anyone, regardless of age, income, or background. The signs aren't always obvious at first — that's why qpjl Casino provides tools, resources, and support to help you stay in control before things escalate. We follow PAGCOR's responsible gaming framework and go beyond the minimum requirements to protect our players.
We've built practical tools directly into the qpjl Casino platform so you can manage your gaming habits with ease — no need to contact support for basic controls.
Set daily, weekly, or monthly deposit limits on your qpjl Casino account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Define the maximum amount you're comfortable losing in a given period. qpjl Casino will automatically pause your session when your loss limit is reached, giving you a moment to reflect before continuing or stopping for the day.
Set a session duration limit and qpjl Casino will notify you when your time is up. It's easy to lose track of time when you're enjoying a game — our reminders help you stay aware and in control of how long you play.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in to your qpjl Casino account. This is a great option if you feel you need a temporary pause without full self-exclusion.
If you feel your gambling is becoming a problem, you can request self-exclusion from qpjl Casino for a minimum of 6 months or permanently. During self-exclusion, your account is suspended and you will not receive any marketing communications from us.
Our Filipino support team is available around the clock via live chat. If you're struggling with your gambling habits or need help activating any responsible gaming tool, don't hesitate to reach out — we're here to help, not to judge.
Problem gambling doesn't always look the way people expect. It can start gradually — a few extra bets here, a slightly longer session there. At qpjl Casino, we want you to be honest with yourself about your gaming habits. Here are some warning signs to watch out for:
If you recognize any of these signs in yourself or someone you care about, please reach out to our support team or contact the NCMH Crisis Hotline at 1553 (available 24/7 in the Philippines).
Answer honestly. If you answer "Yes" to two or more of these questions, consider speaking with a professional.
Q1. Have you ever gambled more than you intended to?
Q2. Have you ever felt guilty or ashamed about your gambling?
Q3. Have you ever tried to win back money you lost gambling?
Q4 . Has gambling ever caused problems with your family or work?
Q5. Have you ever borrowed money or sold something to gamble?
If you answered "Yes" to 2 or more questions, please contact our support team or call the NCMH Crisis Hotline at 1553.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. qpjl Casino enforces this rule without exception. Every player must complete a full Know Your Customer (KYC) verification process before they can deposit or play for real money.
During KYC verification, we require a valid government-issued ID — such as a PhilSys National ID, passport, or driver's license — to confirm your identity and age. Accounts found to belong to individuals under 21 will be immediately suspended and all funds returned in accordance with PAGCOR guidelines.
If you are a parent or guardian and suspect that a minor has accessed the qpjl Casino platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any report.
All qpjl Casino players must be at least 21 years old. This is a legal requirement under Philippine law and PAGCOR regulations — not just a guideline.
Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of hand. At qpjl Casino, we've made the process as straightforward as possible — because when you need help, the last thing you should face is a complicated process.
Once self-exclusion is activated, your qpjl Casino account will be immediately suspended. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. We will also remove you from all marketing lists so you won't receive promotional emails or notifications during this time.
Note: Requests to shorten or cancel a self-exclusion period are subject to a mandatory review period to protect your wellbeing.
qpjl Casino encourages players who are struggling to reach out — to us, or to professional support services available in the Philippines.
The National Center for Mental Health operates a 24/7 crisis hotline for Filipinos dealing with mental health challenges, including problem gambling. Call 1553 anytime — it's free and confidential.
PAGCOR, the Philippine Amusement and Gaming Corporation, provides responsible gaming resources and oversees the self-exclusion program for all licensed online gaming operators in the Philippines.
Our trained support team is available 24/7 via live chat. Whether you need help activating a self-exclusion, setting limits, or just want to talk to someone, we're here. Contact us at [email protected].
We genuinely care about the wellbeing of every player on our platform. If you ever feel that gambling is no longer fun — if it's causing stress, financial strain, or affecting your relationships — please stop and seek help. No game, no bonus, and no jackpot is worth your health and happiness. Gambling is addictive. Know when to stop.
qpjl Casino is built for Filipino players who love great games and play within their means. Explore our full game library — from slots and bingo to live casino — and use our responsible gaming tools to keep the fun going safely. For players 21+ only.
PAGCOR Regulated | 21+ Only | Responsible Gaming Certified | Gambling is addictive. Know when to stop.