qpjl Casino Privacy Policy

1. Introduction

qpjl Casino ("qpjl," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who interact with our platform. This Privacy Policy has been prepared in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").

As a PAGCOR-regulated online gaming platform serving Filipino players, qpjl Casino is required to collect and process certain personal data to operate legally, verify player identities, process financial transactions, and comply with anti-money laundering regulations. This policy explains how we handle that data responsibly and transparently.

This policy applies to all personal data we collect from players in the Philippines, including those accessing the platform from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country.

2. Personal Data We Collect

qpjl Casino collects the following categories of personal data, depending on how you interact with our platform:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number);
• Contact Data: Philippine mobile number, email address, residential address;
• Account Data: Username, encrypted password, account preferences, communication preferences;
• Financial Data: GCash account details, PayMaya / Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records;
• Gaming Data: Game history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming tool settings;
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, time zone, referring URL;
• Usage Data: Pages visited, features used, click patterns, session timestamps, search queries within the platform;
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence;
• KYC Documentation: Copies of government-issued identification documents and proof of address submitted during account verification.

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3. How We Collect Your Data

qpjl Casino collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Data collected automatically when you access the platform, including through cookies, web beacons, pixel tags, and server logs;
• Third-Party Sources: Data received from payment processors (GCash, PayMaya, banks), identity verification service providers, fraud prevention services, and PAGCOR's regulatory databases where applicable;
• Public Sources: Publicly available information used to verify your identity or comply with anti-money laundering obligations.

4. How We Use Your Personal Data

qpjl Casino uses your personal data for the following purposes:

• To create, manage, and maintain your qpjl Casino account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law;
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, and Philippine bank transfers;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• To provide customer support and respond to your inquiries;
• To personalize your gaming experience and recommend relevant games and promotions;
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send you marketing communications about qpjl Casino promotions, where you have consented to receive them;
• To administer responsible gaming tools including deposit limits, session reminders, and self-exclusion;
• To comply with our legal and regulatory obligations under Philippine law, PAGCOR regulations, and the Anti-Money Laundering Act (AMLA);
• To analyze platform usage and improve the qpjl Casino user experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, qpjl Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your qpjl Casino account;
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

qpjl Casino does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, to process your financial transactions;
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and eligibility;
• Game Providers: Licensed game providers (such as Jili, PG Soft, Pragmatic Play) who supply the games on our platform, to the extent necessary for game operation;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where required by law;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers who process data on our behalf under strict data processing agreements;
• Professional Advisors: Legal, accounting, and compliance advisors, subject to professional confidentiality obligations.

All third parties with whom we share data are required to handle your personal data in accordance with the Data Privacy Act of 2012 and are prohibited from using it for any purpose other than the specific service they provide to qpjl Casino.

7. Cookies & Tracking Technologies

qpjl Casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics Cookies: Help us understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymized where possible;
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the qpjl Casino platform.

8. Data Retention

qpjl Casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with the Anti-Money Laundering Act and PAGCOR record-keeping requirements. KYC documentation is retained for the same period.

Where data is no longer required for any lawful purpose, qpjl Casino will securely delete or anonymize it in accordance with our data retention schedule and the guidelines of the National Privacy Commission.

9. Data Security

qpjl Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Regular staff training on data protection and information security.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qpjl Casino:

• Right to be Informed: The right to know what personal data we collect and how it is used;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

11. Children's Privacy

The qpjl Casino platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine law and PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with applicable regulations.

If you are a parent or guardian and believe your child has registered on the qpjl Casino platform, please contact us immediately at the details provided in Section 14 so we can take prompt action.

12. International Data Transfers

Some of qpjl Casino's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, qpjl Casino ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.

qpjl Casino will not transfer your personal data to any country that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate contractual safeguards as required by the National Privacy Commission.

13. Updates to This Privacy Policy

qpjl Casino may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of the qpjl Casino platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact qpjl Casino's Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 30 days for data subject requests; within 48 hours for general inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Visit the NPC's official channels for guidance on filing a complaint.